Asus has now made it clear if a product sent for repair will be fixed under warranty or if it'll cost ya - Let's hope this makes for a more transparent RMA process overall.

alessandro@lemmy.ca · 3 months ago

Asus has now made it clear if a product sent for repair will be fixed under warranty or if it'll cost ya - Let's hope this makes for a more transparent RMA process overall.

iAmTheTot@sh.itjust.works · 3 months ago

Thanks, Steve.

AmosBurton_ThatGuy@lemmy.ca · 3 months ago

Back to you Steve

_haha_oh_wow_@sh.itjust.works · 3 months ago

That’s cool but I think I’ll be avoiding Asus for a good while instead

Onno (VK6FLAB) · 3 months ago

Why?

_haha_oh_wow_@sh.itjust.works · edit-2 3 months ago

Because they pulled all manner of sketchy shit with RMAs and I no longer trust them as a company to do the right thing. Why buy from a company that repeatedly did shady shit to screw over their customers? That’s great that they claim they’re going to fix the problem but why trust them when they’ve already lied in the past?

Onno (VK6FLAB) · 3 months ago

Thank you. I have not had any recent interactions with the company and had not heard about this.

PlzGivHugs@sh.itjust.works · 3 months ago

Thr trick will be how long this last before they change it back or break it another way.

Altima NEO@lemmy.zip · 3 months ago

All it takes is new management who want to make their mark and change everything to make things “more efficient” or “more productive” or whatever bullshit metric they come up with.

stonerboner@lemmynsfw.com · 3 months ago

I just sent my AM5 motherboard in to Asus for repair. They comped my shipping which was really nice. FYI, just request it and they’re happy to help.