My state’s DMV switched their online services to this. Want to change your address? You must talk to the chatbot. Renewing your license? Tell the chatbot your credit card information. And for this convenience you also get to pay a fee to the third-party company that operates the service for the state.
We need to make it illegal to force people to use a chatbot. It’s just a way to create the most frustrating experience possible without even having to pay an Indian call center. It’s the new version of being put on hold for an hour and then getting transferred and put on hold for another hour, someone you can barely understand picking up the phone, and then hanging up on you after you explain what you want and making you call again.
My state’s DMV switched their online services to this. Want to change your address? You must talk to the chatbot. Renewing your license? Tell the chatbot your credit card information. And for this convenience you also get to pay a fee to the third-party company that operates the service for the state.
I know North Carolina does this at the very least. I hate it
We need to make it illegal to force people to use a chatbot. It’s just a way to create the most frustrating experience possible without even having to pay an Indian call center. It’s the new version of being put on hold for an hour and then getting transferred and put on hold for another hour, someone you can barely understand picking up the phone, and then hanging up on you after you explain what you want and making you call again.
The privatisation experiment continues
id.me has joined the chat
You’re giving me id.me flashbacks