

I’ll be honest, I find the framing of the study offensive and I’m not sure if I have the words but I’ll try.
It’s less about this study comparing itself to no intervention instead, but the social & political context of AI being pushed as a way to make care giving more efficient while sacrificing quality.
It might get cheaper, but that doesn’t mean it’s doing a better job.
That’s just it, if you’re talking to someone who’s is struggling with this there is already a better option: showing empathy. I suspect our perceived lack of empathy is a reflection of how society treats people in general, we are just more honest about it and recognize it’s mostly platitudes.