A new mom in Nashville has 911 to thank for walking her through a surprise at-home birth. Emergency operator Kaitlyn Kramer got the frantic call on July 7 saying a woman was experiencing sudden labor.

When a 911 call came in saying a woman in Nashville was experiencing sudden labor, emergency operator Kaitlyn Kramer says her training kicked in as she successfully coached the expectant mom and bystanders through delivering a healthy baby boy.

Audio of the July 7 call reveals Kramer’s calm voice guiding the process even as the voices on the other end grew frantic as the mother’s water broke and the baby’s head started crowning.

Kramer is a training officer for Nashville’s Department of Emergency Communications.